What counts as a request?
We treat the following actions as requests:
- Your app handles a request from a client.
- Your app runs a background job.
If you like, you can specify that certain actions shouldn’t be sent to AppSignal by making a small change to the AppSignal configuration file.
What do you mean by unlimited hosts and apps?
We measure the total requests per month spanning all of your apps, and we have no host limit per app. For example, 1M requests could look like:
- Ten apps generating 100K requests each on a single server.
- One app generating 1M requests across 50 servers.
Either way, the price is the same!
What happens if I go over my plan?
We'll politely ask you to upgrade when you repeatedly go over the limits of your plan. We’ll never stop monitoring without notifying you first and discussing upgrade options. For details, please see our Upgrade Policy.
Are VAT charges applied?
VAT is added to purchases made by all entities within the European Union, except for companies that are both:
- Registered within the EU (outside of the Netherlands).
- In possession of a valid VAT ID.
If you’re a consumer (i.e. a private individual or non-business entity) anywhere in the EU, a VAT charge is applied. If you’re a business based in the US or elsewhere outside the EU, there’s no VAT charge. Lucky you!
How can I get AppSignal support?
We offer great support via email and chat, and we’re happy to schedule a call when needed. If you require premium support such as phone support or a dedicated Slack channel, please contact us.
How do you make sure my data is secure?
We know security is important to you, which is why all traffic runs over SSL (including communication between your app and our servers). Our gem scrubs request data using Rails best practices and customizable post-processing plugins. We’re a 100 percent Dutch company, and we keep your data in ISO:9001 and ISO:27001 certified facilities in the Netherlands.
What’s your trace retention?
We make sure details such as stack traces for slow requests and exceptions are available for at least 30 days (45 days on the 25M plan, 60 days on the 50M plan and up). The overall metrics (performance characteristics, error rates and so on) are available forever as historical data.
Hush! The cops are listening. Meet us in the alley at midnight. Or send an email.
Who are you?
AppSignal is owned and operated by AppSignal B.V. with its registered office at Herengracht 504 in Amsterdam, The Netherlands. We’re registered with the Chamber of Commerce under number 62960407.
What are the terms and conditions?
Our Terms & Conditions apply to all services we offer. Nothing fancy, but we ask you to read them anyway. Sorry.