Upgrade Policy
Each AppSignal plan comes with a monthly limit. For APM, that is a request count. For logging, it's a storage amount. Going over that limit does not interrupt your monitoring and does not trigger an overage charge. It opens a usage review, and we email your organization owners at every review stage.
This policy applies from December 1, 2026. Until then, the previous policy applies.
No hard limits
Say you're on our 3M plan, which comes with a limit of 3 million monthly requests. Your product ends up on Hacker News, your traffic spikes for a few days, and your requests reach 8 million. We don't enforce hard limits, so you keep every exception and performance metric from that spike. The complete picture is most of the value we provide. A traffic spike is the moment you need it most.
We never throttle, drop data, or stop monitoring a paid account for being over its limit. We never bill you for overages. The only exception is usage at a scale that threatens our infrastructure, in which case we may pause processing. We will contact you immediately if that happens.
How a review works
A usage review opens when your usage goes over your plan limit during a billing cycle. Your organization owners will receive an email the day a usage review starts.
APM requests and log storage are reviewed separately. Going over on one does not open a review on the other.
| Day | What happens |
|---|---|
| 0 | Your usage goes over your plan limit. A usage review starts and we email your organization owners. |
| 14 | We email your organization owners a check-in on where your usage is trending. Nothing changes. |
| 30 | We close the usage review, upgrade your plan, or extend the review by 30 days if your 14-day usage is within your limit. |
| 60 | If extended, we will close the usage review or upgrade your plan based on your last 30 days of usage. |
Your plan will not be changed during a usage review.
The decision at day 30
At day 30, we compare your usage over the last 30 days and the last 14 days with your current plan's limit. We convert both figures to a monthly equivalent.
- If your 30-day usage is within your current plan's limit, the usage review closes with no change to your plan.
- If both figures are over your current plan's limit, we upgrade you to a plan that matches your usage.
- If your 30-day usage is over your current plan's limit but your 14-day usage is within it, we extend the usage review by another 30 days.
The decision at day 60
If your usage review was extended, we check your last 30 days of usage again at day 60. If you're within your current plan's limit, the usage review closes with no change. If you're still over, we upgrade you to a plan that matches your usage.
What an upgrade looks like
- Your new plan matches your measured usage. We won't move you to a plan larger than your usage requires or smaller than your current plan.
- APM requests and log storage are reviewed separately. If both usage reviews result in an upgrade at the same time, we apply them as a single plan change.
- Your billing dates stay the same.
- After an automatic upgrade, another usage review cannot start until after your next billing cycle.
We email your organization owners when the upgrade is scheduled and again when it takes effect.
Staying in control
Bringing your usage back within your current plan's limit before a decision closes the usage review with no change to your plan. These guides explain how:
- Reducing your requests, including how to ignore actions you don't need to monitor.
- Reducing your log volume.
You can also manually upgrade your plan at any time from your plan page.
Your APM usage page shows your requests over the last 90 days with a 30-day trailing average. This is the same measure we use for your 30-day usage during a usage review.
Which accounts this applies to
This policy applies to paid accounts. It excludes free plans, accounts still in a trial, accounts paying by bank transfer, sponsored accounts, and accounts provisioned through Heroku. Accounts with a custom APM limit are not subject to usage reviews for APM requests.
Usage reviews opened before December 1, 2026 follow the previous policy. Your next usage review will follow the policy described here.
Until December 1, 2026
The previous policy applies to usage reviews opened before December 1, 2026. Under that policy, we contact you if you exceed your plan limit by more than 10% in at least two of the three most recent months.
You can upgrade to the next plan, move to a custom plan, reduce your usage, or let us know the overage was a one-off. If you take no action within 28 days, we upgrade you to a plan that fits your usage and notify you by email.
Questions
Have a question about a usage review, or a usage pattern that doesn't fit this policy well? Email us and we'll look at it with you. You can also read more about usage and billing in our documentation.